Privacy Policy

1. Introduction

DATAI (Pty) Ltd ("we," "our," or "us") operates the Syntra platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

Personal Information

• Name and contact information
• Business information and company details
• Payment and billing information
• Usage data and analytics
• Communications and support interactions

Technical Information

• IP addresses and device information
• Browser type and version
• Chatbot conversation data
• Document uploads and knowledge base content

3. How We Use Your Information

• Provide and maintain the Syntra service
• Process payments and manage subscriptions
• Improve our AI models and chatbot performance
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With trusted service providers who assist in our operations
• To protect our rights, property, or safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure cloud infrastructure with enterprise-grade protection

6. Your Rights Under POPIA

As a South African data subject, you have the right to:

• Access your personal information
• Correct or update inaccurate information
• Delete your personal information (subject to legal requirements)
• Object to processing of your information
• Lodge a complaint with the Information Regulator

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. International Transfers

Your information may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

9. Contact Information

For privacy-related inquiries or to exercise your rights, contact our Information Officer:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.